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For crisis counseling, please call or text 988 or chat with us.

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Frequently Asked Questions

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This email form is NOT intended for you to ask for crisis counseling. For immediate help from a caring, trained crisis counselor, please call or text 988 or chat with us. In cases of immediate medical emergencies, call 911.

Suicide or Safety Concerns: If you tell us in your message that you or someone else is at imminent risk of suicide or harm, we may take steps to address immediate safety concerns and ensure your well-being and the well-being of others. This may include an external party providing follow-up or when indicated, contacting emergency services such as 911, EMS, police, etc.

Your safety is our priority. We urge you to call, text, or chat 988 or to call 911 emergency services if you or someone you know is in immediate harm or danger.

By using this feedback form, you acknowledge our responsibility as mandated reporters and our dedication to follow up on any safety concerns. We appreciate your understanding.

    *Your positive feedback about the 988 Suicide & Crisis Lifeline is greatly appreciated. By sharing your experiences here, you are granting the 988 Suicide & Crisis Lifeline permission to include your feedback in service reports or promotional materials about the hotline. All information will remove names and any other identifying details if included. Your shared experiences not only enable us to enhance our service, but may also inspire those facing similar challenges.


    We will always maintain confidentiality and handle your shared experiences with utmost respect and sensitivity. Thank you for sharing your experience.


    If possible, please provide additional information. All information helps us investigate technical concerns and will not be shared.