Answer: Anyone can use or promote 988 Lifeline services. In the case that your research study would like to list 988 Lifeline information for an adverse events…
Answer: The 988 Lifeline does not promote external research projects. We are unable to provide assistance to external researchers for the recruitment of…
Answer: Vibrant shares a number of data publicly. Below are links to the current publicly available 988 data. 988 Lifeline Performance Metrics State-based and…
Answer: More than 80% of all funding to Vibrant Emotional Health, the administrator of the 988 Lifeline, is in direct support of subnetworks (which includes…
Answer: All 988 counselors take required core trainings to be a part of the 988 network to help them support conversations with high-risk and other specific…
Answer: We work hard to make sure that everyone can reach a 988 counselor as quickly as possible. If you call 988 and are having trouble connecting to a…
Answer: For TTY Users: Use your preferred relay service or dial 711 then 988. We also offer 988 ASL Videophone for people who are deaf or hard of hearing.
Answer: Yes. When calling 988, press 2 to connect to a trained Spanish-speaking crisis counselor. When texting 988 in Spanish, you will be asked to type “Ayuda”…
Answer: Yes. All calls from 1-800-SUICIDE have been routed through the 988 Lifeline network since March 2007. Callers to 1-800-SUICIDE are now being routed…
Answer: Whether the 988 Lifeline phone number will appear on your phone bill depends on your phone carrier. Please contact your phone carrier to ask how 1-800…
Answer: Yes, the 988 Lifeline itself covers all areas of the country, even if there is no local crisis center participating in that area. It is our goal to have…
Answer: Due to the 988 Lifeline being a confidential service, we are not able to provide information about or records of any phone calls made to the hotline…
Answer: At the 988 Lifeline, we value the confidentiality of our callers. Crisis centers in the 988 Lifeline network may independently utilize call recordings…
Answer: We encourage any organization to let a person at risk know about the 988 Lifeline number and encourage them to call us directly. The safety of callers…
Answer: For details on what happens when you text the 988 Lifeline, visit our What to Expect page. If demand is high, you can call the Lifeline at 988 or chat…
Answer: The 988 Lifeline offers English and Spanish call, text, and chat services. When texting 988 in Spanish, you will be asked to type “Ayuda” to connect…
Answer: 988 Lifeline text services are offered 24 hours a day, 7 days a week. If you are having trouble connecting, we encourage you to call the 988 Lifeline at…
Answer: The confidentiality and security of transcripts and any data collected during chats and texts are ensured through the 988 Lifeline chat and text…
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