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The Lifeline provides mental health professionals and crisis centers in the Lifeline network with innovative best practices and resources in the field of suicide prevention and mental health.

Research and Evaluation

We are often approached by researchers to collaborate on new research and evaluation projects. We appreciate opportunities to further our understanding of crisis lines and their effectiveness, in addition to other suicide prevention-related topics.

We are currently revising our external data collaboration process. Please check back for our new system by Summer 2023. In the meantime, if you are looking for data to complete a time-bound grant application, please contact us.

Resources and Publications

Suicide Safety Policy

Suicide Safety Policy

Follow Up

Follow Up

Research indicates that follow-up with hotline callers and people recently discharged from an emergency department (ED) or inpatient setting has positive results for both consumers and providers of mental health services. Given that suicide risk is highest one week after discharge from an inpatient setting, the 24/7 availability of crisis centers’ services are invaluable. For medium to high risk callers, studies show that centers help to minimize ideation, hopelessness, and psychological pain. Further, crisis center follow-up before a service appointment is associated with improved motivation, a reduction in barriers to accessing services, improved adherence to medication, reduced symptoms of depression and higher attendance rates. Follow-up by crisis centers is also cost effective; it reduces utilization of emergency services and offers diversion to more appropriate services for patients who do not require admission to the hospital.

In a 2015 review of crisis center practices, of 134 centers sampled, 91% (122) provided some form of follow-up service. Programs ranged from follow-up services for frequent callers, monthly check-ins for high risk callers, ED/inpatient discharges, high risk callers, and third party calls.

More Publications

More Publications

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Download Logos and Ribbons

Share the 988 Lifeline logo and prevention ribbons to raise awareness for suicide prevention.

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Order 988 Materials

Order 988-branded posters, wallet cards, and more to share.

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Have A Question?

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Frequently Asked Questions