988 Lifeline Chat and Text
988 Lifeline Chat and Text is a service of the 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline), connecting individuals with crisis counselors for emotional support and other services via web chat or texting 988.
All chat and text centers in the 988 Lifeline network are accredited by either the American Association of Suicidology or the International Council for Helplines. 988 Lifeline Chat and Text is available 24/7 across the U.S. and certain territories.
The 988 Suicide & Crisis Lifeline is committed to providing individuals in emotional crisis with support, which can include connection to specialized services for different populations. Click here to learn more about these options.
Click here to access chat in Spanish.
Haga clic aquí para acceder al chat en español.
Go to 988 Lifeline Chat and Text page
By the Numbers
Suicide is the second-leading cause of death among young people, and, prior to the COVID-19 pandemic, was the tenth-leading cause of death in the nation (CDC, 2019). Every year in the U.S., more people die by suicide than in car accidents, and more suicide deaths occur than homicide and AIDS deaths combined.
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988 centers are looking for empathetic volunteers, employees, and interns to serve as crisis counselors answering phones, chats, and texts, as well as managers with advanced degrees.
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Chat and SMS Texting Terms of Service
Lifeline Chat and SMS Texting Terms & Conditions
USE OF THIS SERVICE IS BOUND BY THESE TERMS AND CONDITIONS. Please read the following statement before using this service. By using Lifeline Chat or SMS Texting, which is operated by Vibrant Emotional Health you agree to the terms described below.
Go to Chat and SMS Texting Terms of Service page
Protected: Lifeline/988 Support Resources for States and U.S. Territories
State and U.S. Territory Mental Health or Public Health Agencies are key stakeholders for 988 implementation. This website provides a central location for States and Territories to access current technical assistance and 988/Lifeline tools, as well as many of the archived materials shared during Vibrant’s previous 988 State Planning Grants.
In Spring 2021 through the utilization of private donation funding, Vibrant Emotional Health awarded fifty 988 State/Territory Planning Grants. As a final outcome of those grants, awardees submitted their 988 Implementation Plans to Vibrant late January 2022. These detailed plans provide robust roadmaps for states and territories to guide their 988 implementation activities through mid-2023 and, on some topics, beyond that timeframe.
In addition, late Spring 2022, SAMHSA awarded numerous 2-year Cooperative Agreements directly to states and territories to “Build Local 988 Capacity”. On certain planning points, such as answer rates and average answer speed, the SAMHSA cooperative agreements required states to exceed performance targets that states and territories may have set for themselves in the non-binding 988 plans previously submitted to Vibrant.
As the 988/Lifeline Administrator, Vibrant Emotional Health provides support and technical assistance not only to independently-operated, Lifeline network-member crisis contact centers who do the ground level work, but also to the State and Territory agencies who play a critical role in 988. .
Go to Protected: Lifeline/988 Support Resources for States and U.S. Territories page
The 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline) provides free and confidential emotional support to people in suicidal crisis or emotional distress 24 hours a day, 7 days a week, across the United States. The Lifeline is comprised of a national network of over 200 local crisis centers, combining custom local care and resources with national standards and best practices.
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Have a question? We may have an answer below. Question categories are available in the left sidebar.
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Research and Evaluation Process and Proposals
988 Suicide and Crisis Lifeline Data Access & Requests to Collaborate on Research (L-DAC)
The 988 Suicide and Crisis Lifeline welcomes opportunities to collaborate on research projects with the goal of preventing suicides and mental health crises, and providing a pathway to well-being. In order to preserve our values, which include the ultimate benefit of crisis contacts/crisis centers and avoidance of any potential harm to them; the preservation of network operations; and a commitment to including a diverse range of voices and experiences in our work, we take very seriously requests for 988 Lifeline data and requests to collaborate on research projects.
Research includes any form of systematic investigation (e.g., research development, studies/testing, evaluation) that is designed to contribute to generalizable knowledge.
Go to Research and Evaluation Process and Proposals page
Support on Social Media
Go to Support on Social Media page
For over 10 years, the 988 Suicide & Crisis Lifeline has worked with social media platforms and digital communities to establish recommended best practices in suicide prevention for social and digital media.