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Lifeline Chat is a service of the 988 Suicide & Crisis Lifeline (formerly known as the National Suicide Prevention Lifeline), connecting individuals with counselors for emotional support and other services via web chat. All chat centers in the Lifeline network are accredited by CONTACT USA. Lifeline Chat is available 24/7 across the U.S. and certain territories.

Ready to Chat?

After you complete the short survey and agree to the terms of service, we will connect you to a counselor.

There may be a wait time to connect. To speak to a counselor now, please call the Lifeline at 988.

ⓘ Please note if you are using an iPhone browser to chat with us you must remain on the browser chat screen to stay connected. If you navigate away from the chat or access a different iPhone application your connection may be lost. Thank you.

What Happens When I Chat with the Lifeline?

1. First, you’ll see a wait-time message while we connect you to a crisis counselor.

2. If demand is high, you can always look at our “Helpful Resources” below, or call the Lifeline at 988.

3. A counselor will answer your chat.

4. This person will listen to you, understand how your problem is affecting you, provide support, and share resources that may be helpful.

Your conversations are free and confidential.

Call Lifeline

If you’re having trouble accessing Chat and the troubleshooting tips below don’t resolve the issue, Crisis Counselors are available to support you by phone at 988. You can also Contact Us to share the technical trouble you’re experiencing so we can get things fixed.

Chat FAQ

Who should use the Lifeline Chat Program?

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When is Lifeline Chat available?

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Are all Lifeline Chat communications secure and confidential?

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Is the Lifeline Facebook Chat confidential?

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What do I do if the Chat is busy or nobody answers?

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What is the purpose of this survey?

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Troubleshooting Tips

The chat window isn't working for me and the other troubleshooting tips didn't fix the problem.

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I submitted my survey, but nothing happened.

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I've been waiting a long time...

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Get in touch

Call the Lifeline

Call the Lifeline anytime, 24/7


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