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Have a question? We may have an answer below. Question categories are available in the left sidebar.

Calling the Lifeline

What do I do if I have trouble connecting when I call?

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Does the Lifeline feature TTY services for the hearing impaired?

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Is the Lifeline available in other languages for non-English speakers?

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Can the Lifeline and the Veterans Crisis Line also be reached by dialing 1-800-SUICIDE?

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Will the Lifeline number appear on my phone bill?

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Is the Lifeline service still available in a state or an area that does not have a crisis center participating in the 988 Lifeline network?

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How do you determine which area each 988 Lifeline crisis center serves?

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How do I submit a complaint, compliment, or other feedback about my experience calling the Lifeline?

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How can I retrieve information about a call I or someone I know made to the Lifeline?

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The Lifeline greeting states that calls may be recorded for quality assurance, evaluation, or training purposes. What does this mean?

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Can an organization that's not a crisis center warm transfer a caller at risk of suicide to the Lifeline number?

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Lifeline Chat

Who should use the Lifeline Chat program?

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What should I expect during a Lifeline Chat session?

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When is Lifeline Chat available?

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Are all Lifeline Chat communications secure and confidential?

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How do I submit a complaint, compliment, or other feedback about my experience with Lifeline Chat?

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988

What is 988 and is it active?

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Will the 1-800-273-TALK (8255) number be disconnected?

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About Us

Does the Lifeline have geolocation capabilities?

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Does the Lifeline trace callers, texters, or chatters?

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Does Vibrant use police intervention for callers, texters, and chatters to the Lifeline?

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What does "confidential" mean when saying contacting the line is free and confidential?

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What training does the Lifeline provide network crisis counselors?

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Promoting or Joining the Lifeline

Can I use the 988 Lifeline logo in my campaign/website/poster?

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Do you have 988 Lifeline materials that I can order?

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Can I link to the Lifeline website through my organization's website or my personal website?

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How can our crisis center or mental health service organization join the 988 Lifeline network?

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How do I volunteer or get a job at the Lifeline?

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I'm a reporter/journalist doing a story on the 988 Lifeline. Who is your press contact?

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Fundraising and Donations

Thank you for supporting Vibrant Emotional Health, the nonprofit administrator of the 988 Suicide & Crisis Lifeline, and its lifesaving programs. For more information about the programs we support, please visit https://www.vibrant.org.

How can I donate to the 988 Suicide & Crisis Lifeline or Disaster Distress Helpline?

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If I donate, do I receive a receipt?

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Can I donate for or on behalf of someone else?

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Do you accept donations on Facebook?

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I need a refund for a donation I made via Facebook. Can you do this?

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Who do I contact if I have a question about my donation that's not answered on this page?

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Research and Evaluation

I want to partner with Lifeline on a research opportunity. How do I apply?

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Get in touch

Call the Lifeline

Download Logos and Ribbons

Share the 988 Lifeline logo and prevention ribbons to raise awareness for suicide prevention.

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Order 988 Materials

Order 988-branded posters, wallet cards, and more to share.

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With your help, we can fight suicide together.

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Contact Us

Do not use this contact form if you need crisis counseling. If you need immediate help, please call 988 to talk with a trained counselor.

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