FAQ
Have a question? We may have an answer below. Question categories are available in the left sidebar.
Calling the Lifeline
What do I do if I have trouble connecting when I call?
Does the Lifeline feature TTY services for the hearing impaired?
Is the Lifeline available in other languages for non-English speakers?
Are there specialized services for LGBTQIA+ youth who reach out to 988?
Can the Lifeline and the Veterans Crisis Line also be reached by dialing 1-800-SUICIDE?
Will the Lifeline number appear on my phone bill?
Is the Lifeline service still available in a state or an area that does not have a crisis center participating in the 988 Lifeline network?
How do you determine which area each 988 Lifeline crisis center serves?
How do I submit a complaint, compliment, or other feedback about my experience calling the Lifeline?
How can I retrieve information about a call I or someone I know made to the Lifeline?
The Lifeline greeting states that calls may be recorded for quality assurance, evaluation, or training purposes. What does this mean?
Can an organization that's not a crisis center warm transfer a caller at risk of suicide to the Lifeline number?
Lifeline Chat
Who should use the Lifeline Chat program?
What should I expect during a Lifeline Chat session?
When is Lifeline Chat available?
Are all Lifeline Chat communications secure and confidential?
How do I submit a complaint, compliment, or other feedback about my experience with Lifeline Chat?
988
What is 988 and is it active?
Will the 1-800-273-TALK (8255) number be disconnected?
About Us
Does the Lifeline have geolocation capabilities?
Does the Lifeline trace callers, texters, or chatters?
Does Vibrant use police intervention for callers, texters, and chatters to the Lifeline?
What does "confidential" mean when saying contacting the line is free and confidential?
What training does the Lifeline provide network crisis counselors?
Promoting or Joining the Lifeline
Can I use the 988 Lifeline logo in my campaign/website/poster?
Do you have 988 Lifeline materials that I can order?
Can I link to the Lifeline website through my organization's website or my personal website?
How can our crisis center or mental health service organization join the 988 Lifeline network?
How do I volunteer or get a job at the Lifeline?
I'm a reporter/journalist doing a story on the 988 Lifeline. Who is your press contact?
Fundraising and Donations
Thank you for supporting Vibrant Emotional Health, the nonprofit administrator of the 988 Suicide & Crisis Lifeline, and its lifesaving programs. For more information about the programs we support, please visit https://www.vibrant.org.
How can I donate to the 988 Suicide & Crisis Lifeline or Disaster Distress Helpline?
If I donate, do I receive a receipt?
Can I donate for or on behalf of someone else?
Do you accept donations on Facebook?
I need a refund for a donation I made via Facebook. Can you do this?
Who do I contact if I have a question about my donation that's not answered on this page?
Research and Evaluation
I want to partner with Lifeline on a research opportunity. How do I apply?
Get in touch
Call the Lifeline
Download Logos and Ribbons
Share the 988 Lifeline logo and prevention ribbons to raise awareness for suicide prevention.
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Do not use this contact form if you need crisis counseling. If you need immediate help, please call 988 to talk with a trained counselor.
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