Ā”Los servicios de texto y chat de 988 Lifeline ya estĆ”n disponibles en EspaƱol!

FAQ: What do I do if I have trouble connecting when I call?

Answer: We work hard to make sure that everyone can reach a 988 counselor as quickly as possible. If you call 988 and are having trouble connecting to a…

FAQ: Does the 988 Lifeline feature TTY services for the hearing impaired?

Answer: For TTY Users: Use your preferred relay service or dial 711 then 988. We also offer 988 ASL Videophone for people who are deaf or hard of hearing.

FAQ: Is the 988 Lifeline available in other languages for non-English speakers?

Answer: Yes. When calling 988, press 2 to connect to a trained Spanish-speaking crisis counselor. When texting 988 in Spanish, you will be asked to type “Ayuda”…

FAQ: Are there specialized services for LGBTQI+ youth who reach out to 988?

Answer: LGBTQI+ people under 25 can access affirming support via the 988 Lifeline by calling 988 and pressing #3. People can also text the word “PRIDE” to 988…

FAQ: Can the 988 Lifeline and the Veterans Crisis Line also be reached by dialing 1-800-SUICIDE?

Answer: Yes. All calls from 1-800-SUICIDE have been routed through the 988 Lifeline network since March 2007. Callers to 1-800-SUICIDE are now being routed…

FAQ: Will the 988 Lifeline number appear on my phone bill?

Answer: Whether the 988 Lifeline phone number will appear on your phone bill depends on your phone carrier. Please contact your phone carrier to ask how 1-800…

FAQ: Is the 988 Lifeline service still available in a state or an area that does not have a crisis center participating in the 988 Lifeline network?

Answer: Yes, the 988 Lifeline itself covers all areas of the country, even if there is no local crisis center participating in that area. It is our goal to have…

FAQ: How do you determine which area each 988 Lifeline crisis center serves?

Answer: Each of the crisis centers that participate in the 988 Lifeline informs us of their capabilities in terms of number of phone lines, staffing…

FAQ: How do I submit a complaint, compliment, or other feedback about my experience calling the 988 Lifeline?

Answer: You can share your feedback with us directly by using our 988 Lifeline Contact Us Form. You can find it at 988lifeline.org/contact-us/.

FAQ: How can I retrieve information about a call I or someone I know made to the 988 Lifeline?

Answer: Due to the 988 Lifeline being a confidential service, we are not able to provide information about or records of any phone calls made to the hotline…

FAQ: The 988 Lifeline greeting states that calls may be recorded for quality assurance, evaluation, or training purposes. What does this mean?

Answer: At the 988 Lifeline, we value the confidentiality of our callers. Crisis centers in the 988 Lifeline network may independently utilize call recordings…

FAQ: Can an organization that’s not a crisis center warm transfer a caller at risk of suicide to the 988 Lifeline number?

Answer: We encourage any organization to let a person at risk know about the 988 Lifeline number and encourage them to call us directly. The safety of callers…