FAQ: The 988 Lifeline greeting states that calls may be recorded for quality assurance, evaluation, or training purposes. What does this mean?

At the 988 Lifeline, we value the confidentiality of our callers. Crisis centers in the 988 Lifeline network may independently utilize call recordings for quality assurance and training purposes, dependent on the best practices of the center. This message is part of our greeting in order to let our callers know that they may be recorded by the local crisis center.