Answer: We work hard to make sure that everyone can reach a 988 counselor as quickly as possible. If you call 988 and are having trouble connecting to a…
Answer: For TTY Users: Use your preferred relay service or dial 711 then 988. We also offer 988 ASL Videophone for people who are deaf or hard of hearing.
Answer: Yes. When calling 988, press 2 to connect to a trained Spanish-speaking crisis counselor. When texting 988 in Spanish, you will be asked to type “Ayuda”…
Answer: LGBTQI+ people under 25 can access affirming support via the 988 Lifeline by calling 988 and pressing #3. People can also text the word “PRIDE” to 988…
Answer: Yes. All calls from 1-800-SUICIDE have been routed through the 988 Lifeline network since March 2007. Callers to 1-800-SUICIDE are now being routed…
Answer: Whether the 988 Lifeline phone number will appear on your phone bill depends on your phone carrier. Please contact your phone carrier to ask how 1-800…
Answer: Yes, the 988 Lifeline itself covers all areas of the country, even if there is no local crisis center participating in that area. It is our goal to have…
Answer: Due to the 988 Lifeline being a confidential service, we are not able to provide information about or records of any phone calls made to the hotline…
Answer: At the 988 Lifeline, we value the confidentiality of our callers. Crisis centers in the 988 Lifeline network may independently utilize call recordings…
Answer: We encourage any organization to let a person at risk know about the 988 Lifeline number and encourage them to call us directly. The safety of callers…
Answer: For details on what happens when you text the 988 Lifeline, visit our What to Expect page. If demand is high, you can call the Lifeline at 988 or chat…
Answer: The 988 Lifeline offers English and Spanish call, text, and chat services. When texting 988 in Spanish, you will be asked to type “Ayuda” to connect…
Answer: 988 Lifeline text services are offered 24 hours a day, 7 days a week. If you are having trouble connecting, we encourage you to call the 988 Lifeline at…
Answer: The confidentiality and security of transcripts and any data collected during chats and texts are ensured through the 988 Lifeline chat and text…
Answer: Anyone who is depressed, going through a hard time, needs to talk, or is thinking about suicide can use the chat. Our caring counselors are here to…
Answer: Our goal is to help you reduce stress and feel empowered to make healthy decisions. You will be asked questions regarding your safety, feelings…
Answer: The confidentiality and security of chats are ensured through the 988 Lifeline chat software provider, which uses the same encryption and data…
Answer: 988 is now active across the United States. This new, shorter phone number will make it easier for people to remember and access mental health crisis…
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