Answer:
988 Lifeline crisis centers are more than just a connection to local resources. 988 Lifeline crisis centers are a proven and effective crisis intervention – both independently and as part of the crisis continuum. The 988 Lifeline recommends counselors contact emergency services (911, police, sheriff) for assistance only in cases where risk of harm to self or others is imminent or in progress, and when a less invasive plan for the caller/texter’s safety cannot be collaborated on with the individual.
Less than two percent of 988 Lifeline calls involve emergency services. When emergency services are involved, over half of these emergency dispatches occur with the caller’s consent. We recognize that, for some individuals, having contact with emergency services can be traumatic and dangerous, and whenever possible we recommend alternate options such as collaborating on a safety plan, utilizing mobile crisis teams, collaborating with the individual’s loved ones or professionals, or supporting the individual to get to a Crisis Stabilization Unit, emergency department, or urgent care.
For more information on our imminent risk policy, please visit this page.