Answer:
People who call, text, or chat the 988 Lifeline are not required to provide any personal information to receive services. It is important to note that the 988 Lifeline greeting states that calls may be monitored or recorded for quality assurance purposes. Additionally, crisis centers in the 988 Lifeline network may independently use call recordings for training purposes, dependent on the best practices of the center. However, the 988 Lifeline recognizes the importance and the expectation of privacy when a person contacts the 988 Lifeline. The network system has several safeguards to address concerns about privacy and these are outlined in our Confidentiality statement, Terms of Service, and Privacy Policy.